PROGRAM CANCELLATION POLICY AND RESERVATION RULES
These cancellation conditions govern the right to cancel a reservation for relaxation, educational, and experiential personal development programs and breathwork workshops (“Programs”) provided by LEJA Collective s.r.o., Company ID: 243 84 232, registered office at Luční 325, Nová Role 362 25, Czech Republic (hereinafter referred to as the “Provider”). These cancellation conditions apply exclusively to the price of the Program paid to the Provider. These cancellation conditions DO NOT apply to the cancellation of accommodation, meals, or other additional services provided by third parties (in particular accommodation establishments). The cancellation of those services is governed exclusively by the cancellation terms and rules of those third parties.
Method and Form of Reservation Cancellation
Cancellation of a Program reservation by the Program participant (“Customer”) must be made exclusively in writing, in the form of an e-mail message sent to: yolenka21@gmail.com. The date and time of delivery of the e-mail containing the reservation cancellation shall be decisive.
Binding Nature of Reservation
By reserving a Program, the Customer stvrzuje/confirms their agreement with these cancellation conditions, as well as with the date of the Program chosen by the Customer.
Conditions for Cancelling a Reserved Program
A reserved Program may only be cancelled under the conditions specified in this Cancellation Policy. Cancellation fees and Customer claims are set by the Provider as follows:
- If the Customer cancels the Program reservation more than 30 days before the agreed date of the reserved Program, the cancellation fee is 100%, i.e., the Customer is not entitled to a refund of the paid Program price. However, the Customer is entitled to receive a voucher for the purchase of another Program offered by the Provider in an amount corresponding to the price actually paid by the Customer for the Program (“Voucher”). The Voucher is valid for 12 months.
- If the Customer cancels the reservation 30 days or fewer before the agreed date of the reserved Program, the cancellation fee is 100%, i.e., the Customer is not entitled to a refund of the paid Program price nor to the issuance of a Voucher. However, the Provider is obliged to allow a substitute participant designated in writing (by e-mail) by the Customer no later than 72 hours before the start of the Program to participate in the Program.
Withdrawal from Contract (Reservation): The Customer does not have the right to withdraw from a contract concluded at a distance pursuant to Section 1829 of Act No. 89/2012 Coll., due to the reason specified in Section 1837(1)(j) of Act No. 89/2012 Coll. (Czech Civil Code).
Non-Use of Voucher: If the Customer does not use the Voucher during its period of validity, i.e., does not make a reservation so that the Program is realized within the Voucher’s validity period, the Voucher’s validity expires and the Customer forfeits the right to redeem the Voucher. The Customer is not entitled to return the Voucher, i.e., has no right to reimbursement of the Voucher price.
Change or Cancellation of Date by the Provider
The Provider reserves the right to change the date or cancel the Program (e.g., if minimum capacity is not met, in case of illness or other health indisposition of the instructor).
- Program cancellation more than 72 hours in advance: The Provider shall offer the Customer an alternative date or a Voucher. In the event that the Provider and the Customer do not agree on a new date or issuance of a Voucher, the Provider shall refund 100% of the paid Program amount to the Customer.
- Cancellation 72 hours or fewer in advance: The Provider shall proceed in the same manner as in the preceding paragraph and, in addition, shall be obliged to compensate the Customer for demonstrably incurred fruitless expenses (in particular, proven travel expenses). This does not apply if the cancellation occurred due to force majeure.
Health Eligibility of the Customer
The Customer acknowledges that before the start of the Program, it is necessary to complete, sign, and hand over to the Provider a declaration of health eligibility and liability of the Customer, as specified in detail in the Terms and Conditions.
Transfer of Program to Another Person and No-Show
- Program Transfer: A Program reservation may be transferred to another person free of charge no later than 72 hours before the start of the Program. The Customer is obliged to report the change to the Provider by e-mail. The new Customer is obliged to respect all terms agreed by the original Customer.
- No-Show: In the event of non-attendance by the Customer at the Program, or early departure of the Customer, the Program shall be deemed to have been duly provided, and the Program price paid by the Customer shall not be refunded.
- Complaints: Any defects in the Program must be submitted in writing to the Provider without undue delay during the course of the Program.